We recommend that you send your tapes by Special Delivery. Any dispute regarding loss or damage of your tapes in transit should be taken up directly with Royal Mail or your delivery company, but we will assist where necessary
We take great care with your tapes. In the exceptionally unlikely event of us causing damage to or loss of any of your tapes, we will pay up to £50 compensation per order. Please note that this does not apply to tapes that arrived in a damaged condition or those damaged during playback due to being in poor or fragile condition.
We reproduce your tapes onto high quality DVD-R disks where the DVD
option is selected. Most DVD
players will play DVD-R discs but it is advisable to consult the manual
particular DVD player to check. If you have trouble with a DVD-R disc,
know and we can supply the less popular DVD+R format in case your
requires these. Be aware that there are a very few DVD players
incapable of playing any recorded DVD. Unless there is some
special reason you require DVDs, we recommend video files on a USB
stick or hard disk instead.
We can supply quality USB sticks and hard disks at competitive prices. If you choose to supply your own USB sticks, make sure they are high quality and blank since all existing data will be wiped.
If you send a hard disk or USB stick directly from a supplier, it is very
important that you
include your name in the address so it is clear which dive is yours
when it arrives.
We aim to complete and dispatch your transfers within 3 working days from receipt. For larger orders of 10 or more tapes, this may be up to 10 working days. If there is any reason this could be longer, we will inform you. If you have a particular target date requirement, please let us know.
We recommend that you elect to have your tapes returned, which is
done after you have confirmed safe receipt of the transfers. A
return postage is usually supplied when you put in your transfer
generally is less than £5 for one tape of VHS size or similar, in the
UK. Normal 1st class post is
used for return of tapes unless you request otherwise. If you
decide not to have
the tapes returned, they will be disposed of, for which there is
usually a very small charge. If you require any tapes to be
erased before disposal, let us know, there will be a small extra charge
If you have a quality complaint or problem with regard to our work please e-mail us at firstname.lastname@example.org and we will attend to your difficulty promptly.
Though we can sometimes perform small miracles, you must bear in mind that very poor original tapes will not give DVD movie playback quality.
Of course when you have tapes which don't have a blank section at the start, the first second or two of a tape may not be recoverable for a multitude of reasons including: Tape damage and dropouts. Differences in the tape path design between different makes and models of deck. Servo setting time. Capture start-up time.
1: Whilst we will not get involved in obvious copyright
infringement, we are
just a media transfer and editing business. It is up to you to decide
you have reasonable rights to take a digital copy of the source
material. UK law generally allows for one digital copy of a
recording which you own.
2: We require that you include a copy of your postal address and email address with your tapes, and preferably include at least a brief description of the service you require. Where there are a quantity of tapes, please number them uniquely. This assists us in getting your order carried out quickly.
3: Please do not use staples in your packaging.
We may alter the pricing and information on our website from time to time and the changes will take effect immediately unless agreed otherwise. When there are special announcements such as non-availability for a few days, these are clearly marked in red at the top of the web site.
Neither your tapes nor the recordings from them will be sold or distributed in any way without your express permission. Neither will the recordings be compromised by placement onto insecure computer systems.
video99.co.uk will not be liable for any economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence, technical failure, or inability to carry out transfers) arising out of or in connection with this Agreement.
All prices quotes are in UK Pounds and any payments from abroad must be made in UK pounds with all currency conversion costs accounted for at your end. We are not VAT registered since we are not required to be so, therefore no VAT receipt is possible. If you require a receipt for our services, just request this.
Most customers use bank transfer or the PAYM mobile 'phone app,
details of these will be supplied once the bill is calculated.
Alternatively, please make cheques (drawn on a UK bank) to
"video99". Due to
a change in UK law as of 13.01.18, Paypal is not generally accepted any
more because it is now illegal to include the Paypal fees unless that
charge is also applied to customers who pay by other means, which
clearly is unfair.
In some cases by prior arrangement, we will look at your tapes and give a price having examined the amount of material on them. If you decide not to go ahead, you will normally only be charged the return postage of your tapes. In the case of large batches of 10 or more tapes, there may be a small fee for ascertaining the running times, but this will be discussed in advance.
In cases of major companies and government agencies, a Pro-Forma invoice may be possible if required. Invoice payment within 30 days please.